Shipping policy

Shipping & Payment

Delivery area
We deliver to Germany and to all member states of the European Union.

Shipping costs
Shipping is free.

Delivery time
Orders are dispatched from the United Kingdom within 3–4 working days of payment. Delivery usually takes 5–8 working days from payment.

Customs and import charges
Deliveries are made duty paid (DDP). No customs duties or import charges are collected on delivery – the price shown at checkout is the final price.

Prices
All prices are final prices including statutory VAT.

Payment
The available payment methods are shown during checkout. Your payment method is charged when the order is placed.

Returning samples
Every pack contains a prepaid, addressed return envelope for sending your samples to our lab. Return shipping is free.

Business customers
Volume pricing and framework agreements on request via our contact form.